Redcloud

Redcloud mail on your smartphone

How to Set Up Your Mail Account on Android and iPhone This guide explains how to configure your email account on Android and iPhone using IMAP and SMTP. Mail Server Settings Use the following settings: Incoming mail (IMAP) - Server: mail.redcloud.be - Port: 993 - Security: SSL/TLS - Authentication: Required - Username: Your full email address - Password: Your email password Outgoing mail (SMTP) - Server: mail.redcloud.be - Port: 587 - Security: STARTTLS - Authentication: Required - Username: Your full email address - Password: Your email password Set Up on Android These steps apply to most Android devices using the default Gmail app. We strongly advise you to use Thunderbird (see below) for better security and privacy. Step 1: Open Account Settings 1. Open the Gmail app. 2. Tap your profile picture (top right). 3. Tap Add another account. 4. Choose Other. Step 2: Enter Your Email Address 1. Enter your full email address. 2. Tap Manual setup (if available). 3. Select IMAP. Step 3: Configure Incoming Mail (IMAP) Enter the following: - Username: your full email address - Password: your email password - Server: mail.redcloud.be - Port: 993 - Security type: SSL/TLS Tap Next. Step 4: Configure Outgoing Mail (SMTP) Enter the following: - SMTP server: mail.redcloud.be - Port: 587 - Security type: STARTTLS - Require sign-in: enabled - Username: your full email address - Password: your email password Tap Next. Step 5: Finish Setup 1. Adjust sync settings if needed. 2. Tap Next. 3. Enter your name (display name for outgoing mail). 4. Tap Done. Your account is now configured. Set Up on Android Using Thunderbird You can also use Thunderbird for Android to configure your email account. Step 1: Install Thunderbird 1. Open the Google Play Store. 2. Search for Thunderbird: Free Your Inbox. 3. Install the app. 4. Open Thunderbird. Step 2: Add a New Account 1. Tap Get Started or Add Account. 2. Enter your full email address. 3. Enter your email password. 4. Tap Manual Setup. Step 3: Configure Incoming Mail (IMAP) Select IMAP and enter: - Server: mail.redcloud.be - Port: 993 - Security: SSL/TLS - Authentication: Password - Username: your full email address Tap Next. Step 4: Configure Outgoing Mail (SMTP) Enter: - SMTP Server: mail.redcloud.be - Port: 587 - Security: STARTTLS - Authentication: Password - Username: your full email address Tap Next. Step 5: Finish Setup 1. Choose sync settings if required. 2. Set your display name. 3. Tap Done. Your email account is now configured in Thunderbird on Android. If you experience issues: - Confirm your password is correct. - Make sure the username is your full email address. - Verify IMAP uses port 993 with SSL/TLS. - Verify SMTP uses port 587 with STARTTLS and authentication enabled. Set Up on iPhone (iOS) Step 1: Open Mail Settings 1. Open Settings. 2. Tap Mail. 3. Tap Accounts. 4. Tap Add Account. 5. Choose Other. 6. Tap Add Mail Account. Step 2: Enter Basic Information Enter: - Name: Your display name - Email: Your full email address - Password: Your email password - Description: Optional Tap Next. Step 3: Select IMAP Make sure IMAP is selected at the top. Step 4: Enter Incoming Mail Server Details - Host Name: mail.redcloud.be - Username: your full email address - Password: your email password Step 5: Enter Outgoing Mail Server Details - Host Name: mail.redcloud.be - Username: your full email address - Password: your email password Tap Next. If asked: - IMAP Port: 993 - Use SSL: enabled - SMTP Port: 587 - Use SSL: disabled - Authentication: Password - TLS/STARTTLS: enabled Step 6: Save Tap Save. Your email account is now ready to use. Troubleshooting If setup fails: - Verify your password is correct. - Ensure the username is your full email address. - Check that IMAP uses port 993 with SSL. - Check that SMTP uses port 587 with STARTTLS. - Make sure authentication is enabled for SMT

Set up Nextcloud Talk on your smartphone

Follow these steps to connect the Nextcloud Talk app to your Redcloud account. You will need: - Your full email address - Your Nextcloud password Step 1 – Install Nextcloud Talk On your mobile device: - Android: Open Google Play Store and install Nextcloud Talk - iPhone: Open the App Store and install Nextcloud Talk Open the app after installation. Step 2 – Enter the Server Address 1. Tap Log in. 2. When asked for the server, enter: redcloud.be 3. Tap Continue. The app will now connect to the Redcloud Nextcloud server. Step 3 – Log In with Your Account You will be redirected to the Nextcloud login page. Enter: - Username: your full email address - Password: your Nextcloud password Tap Log in. Step 4 – Approve Access If prompted: - Confirm the login - Allow permissions for notifications and microphone After approval, the Talk app will open and sync your conversations. Troubleshooting If login fails: - Make sure you entered redcloud.be correctly. - Ensure your username is your full email address. - Verify your password works when logging in via browser. - Check your internet connection.

Set up Redcloud Mail in Thunderbird (Desktop)

You can access your Redcloud mailbox from a desktop computer using Mozilla Thunderbird, a free and open-source email client available for Windows, Linux, and macOS. This guide explains how to configure Thunderbird to connect to your Redcloud email account. What you need Before starting, make sure you have: • Your Redcloud email address • Your email password Mail server settings Use the following settings when configuring your email client. Incoming mail (IMAP) Server: mail.redcloud.be Port: 993 Security: SSL/TLS Authentication: Normal password Username: your full email address Outgoing mail (SMTP) Server: mail.redcloud.be Port: 587 Security: STARTTLS Authentication: Normal password Username: your full email address Step 1. Install Thunderbird Download Thunderbird from the official website: https://www.thunderbird.net Install the application and start Thunderbird. Step 2. Add your Redcloud email account 1. Open Thunderbird 2. Click Email under Set up an account 3. Enter: Name Your name Email address Your Redcloud email address Password Your mailbox password 1. Click Continue Thunderbird will try to detect the server automatically. Step 3. Configure the server settings If Thunderbird does not configure the account automatically: 1. Click Configure manually 2. Enter the following settings. Incoming server Protocol IMAP Server hostname mail.redcloud.be Port 993 Connection security SSL/TLS Authentication method Normal password Username Your full email address Outgoing server Server hostname mail.redcloud.be Port 587 Connection security STARTTLS Authentication method Normal password Username Your full email address 1. Click Done Thunderbird will now connect to the Redcloud mail server and start synchronizing your mailbox. Step 4. Verify your folders After setup you should see your mailbox folders: • Inbox • Sent • Drafts • Junk • Trash Send a test email to verify that sending and receiving works. Troubleshooting Authentication failed Check that: • your password is correct • your full email address is used as the username Cannot connect to server Verify: • the server name is mail.redcloud.be • ports 993 and 587 are not blocked by a firewall Need help? If you need assistance setting up your Redcloud mailbox, contact Taurix support.

Set up Redcloud Mail, Calendar and Contacts in Thunderbird

This guide explains how to connect your Redcloud account to Mozilla Thunderbird. Because Redcloud uses secure Keycloak login, Thunderbird cannot use your normal Redcloud sign-in directly for mail, calendar, and contacts. You must first create an app password and then use that app password in Thunderbird. Before you start You need: • your Redcloud email address • your normal Redcloud login password • Thunderbird installed on your computer • access to your Redcloud account at redcloud.be Step 1. Log in to Redcloud 1. Open your browser 2. Go to https://redcloud.be 3. Sign in with your normal Redcloud username and password Step 2. Create an app password 1. After signing in, open your account settings 2. Go to Security 3. Find App passwords 4. Click Create new app password 5. Enter a name, for example: Thunderbird 6. Click Create 7. Copy the generated app password Important: • save this password immediately • this is the password you will use in Thunderbird • do not use your normal Redcloud login password in Thunderbird Step 3. Open Thunderbird 1. Start Thunderbird 2. If this is your first account, click Email 3. If Thunderbird is already set up, open Account Settings and choose Add Mail Account Step 4. Enter your account details Fill in the fields: Your name Enter the name you want people to see Email address Enter your full Redcloud email address Password Paste the app password you created in Redcloud Then click Continue Step 5. Confirm the mail settings Thunderbird may detect the settings automatically. If it does not, enter them manually. Incoming mail Server: mail.redcloud.be Protocol: IMAP Port: 993 Security: SSL/TLS Authentication: Normal password Username: your full email address Outgoing mail Server: mail.redcloud.be Protocol: SMTP Port: 587 Security: STARTTLS Authentication: Normal password Username: your full email address Then click Done Thunderbird will now connect to your Redcloud mailbox. Step 6. Check your email folders After setup, you should see your mailbox folders in Thunderbird, such as: • Inbox • Sent • Drafts • Junk • Trash Send a test email to confirm that sending and receiving both work. Step 7. Add your Redcloud calendar 1. In Thunderbird, open the Calendar tab 2. Click New Calendar 3. Select On the Network 4. Click Next 5. Choose CalDAV 6. In the location field, enter: https://redcloud.be/remote.php/dav 1. Click Next 2. When asked for login details, enter: Username Your full Redcloud email address Password Your Redcloud app password 1. Thunderbird should find your available calendars 2. Select the calendar you want to use 3. Click Subscribe Your Redcloud calendar will now appear in Thunderbird. Step 8. Add your Redcloud contacts Thunderbird can handle contacts through CardDAV. 1. Open the Address Book 2. Click New Address Book 3. Choose Add CardDAV Address Book If your Thunderbird version shows different wording, choose the option for a remote or CardDAV address book 4. Enter the server address: https://redcloud.be/remote.php/dav 1. Enter your username: your full Redcloud email address 1. Enter your password: your Redcloud app password 1. Continue to the next step 2. Thunderbird should discover your available address books 3. Select the address book you want to use 4. Finish the setup Your Redcloud contacts will now synchronize with Thunderbird. Important note about passwords Redcloud uses Keycloak for secure login. That means: • your normal Redcloud website password is for logging in on the web • your app password is for Thunderbird and other mail apps • you can create a separate app password for each device or application This is the recommended and most reliable setup. Troubleshooting Thunderbird keeps asking for a password Check these points: • you are using the app password, not your normal login password • you entered your full email address as the username • there are no extra spaces when copying the password Email works but calendar or contacts do not Check that the server URL is exactly: https://redcloud.be/remote.php/dav Also make sure you used the same: • full email address • app password Thunderbird does not detect the mail settings automatically Enter the settings manually: Incoming server: mail.redcloud.be Port: 993 Security: SSL/TLS Outgoing server: mail.redcloud.be Port: 587 Security: STARTTLS I created the account but something still fails Delete the saved password in Thunderbird and enter the app password again. A copied password with an extra space is a common cause. Need help? If you need assistance, contact Taurix support.